Returns & Refunds
We do understand that, in spite of the best care taken and sometimes for reasons beyond our control, on rare occasions, a product may reach you in a damaged or spoiled condition. In such cases, we will be happy to provide you with a refund of the order value of the product. We can also send you a replacement product in lieu of the refund, if you so choose.
Please contact our customer support within 12 hours; we may request you to provide us with a photograph of the damaged or spoiled product so that we can take it up with the seller. You will appreciate that, being fresh food products, returns are not possible and order cancellations are possible only before a product is made ready to ship.
To start a return, you can contact us at care@ahahomefoods.com.
Please note that returns will need to be sent to the following address:
PlotNo: 1217/B, PragathiNagar, Hyderabad, TS, 500090, India
Returns
Generally, perishable food items such as Pickles, Sweets, Namkeen and Fryms are not eligible for returns or refunds unless they are defective or spoiled upon delivery.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@ahahomefoods.com
